How to Buy

Information about how to order DR. WELLNESS products, as well as payment methods and shipping fees.
You can order collagen supplements online.

For customers ordering our products for the first time, we recommend you to create an account free of charge.

Create an account here

Directions on how to order.

1.	Select product	Please select your desired product. When you have decided on a product, please click the "Add to Cart" button on the product details screen.
2.	Confirm products in cart	Please check the items in the cart. Please click “Go to Checkout” if there are no errors.
3.	Create Account/Login	Customers who have previously used the site to make purchases, or have already created an account, please enter your ‘E-mail address’ and ‘password’ and click ‘log in’. * Please create a new account if you are using the shop for the first time.
4.	Select delivery and payment methods	Please check the shipping method and payment method.
5.	Final confirmation of your order	Ensure that there is no mistake with your order and press ‘confirm order’. After confirming your order, a message ‘Your order has been completed’ will appear. A thank you e-mail with the contents of your order will be sent to you.

Order flow

Guide flow from order to delivery

Payment Method

Payment can be made using PayPal.

* If customs duty is payable in the country to which the product is delivered, you may have to pay a handling and customs clearance fee at the time of delivery. Thank you for your understanding.

Shipping Method

Products will be delivered from Japan by EMS (Express Mail Service).

Delivery Date

Please click on the link below to check the delivery time according to the country/region of your residence.

List of Delivery Days (EMS: Tokyo) - Japan Post

Cancels and Returns

Cancellation of products before shipment is accepted.

However, items will be shipped as soon as payment is confirmed.
We ask for your understanding that cancellations cannot be accepted after the order has been shipped.

Return and Exchange

Cancellation of product after shipping/receipt of goods and Returns

Items may not be eligible for return or refund if the goods were undeliverable due to customer circumstances as below.

Incorrect input of the postal address

Please be careful not to make a mistake when inputting your postal address.

Refusal to receive goods

Your package will be returned to the sender if the item is unclaimed due to customer circumstances. Please be aware that if you request your order to be re-delivered, a separate delivery fee will be charged.

When goods which are held at the office are unclaimed after a designated period and are returned.

If a package is undeliverable due to the absence of a customer to receive the package, it will be held by the delivery service. However, the time period of storage varies between countries. Please be aware that if the package cannot be delivered within the storage period, the item will be returned to the sender.

Damaged packing box

Please understand beforehand that we cannot compensate for damages caused by the delivery service.

When the product delivered differs from your order

If the delivered product differs from the items you ordered due to our mistake, we will exchange the goods free of charge with free shipping.In that case, please do not discard the item, and let us know within 7 days of receipt of the item.

Inquiries and Questions

We accept inquiries and questions by e-mail.
Please contact us via our e-mail address: